You’re great at what you do. But when a client hits you with a complaint — even a tiny one — it can send you into a spiral. Was my offer not good enough? Should I refund them? Are they going to cancel… or worse, tell other people?

 Here’s the truth no one talks about enough: Clients are actually more likely to refer you if they had an issue that was resolved beautifully… than if they never had an issue at all. 

Let that sink in. Your next glowing testimonial, repeat client, or raving fan? Could come from a situation that used to make you want to hide under the covers.